I was informed by a friend of mine that Spiceworks wrote a little blurp about our recent SpiceCorps LA meeting. Check it out:
Introducing Spiceworks HTML Emails… via Twitter and Ustream
One of the features they’ve been asking for a while is HTML help desk emails. In other words, they didn’t like our plain text, circa-1975, looks-like-they-came-from-a-dot-matrix-printer emails that our help desk application would send out to their users with ticket updates. You know, the “your ticket has been received and is being processed” sort. So, we spruced it up AND we let users edit the html to their hearts content. With this change our nearly 750,000 IT pros can now tweak the email with their logo, colors, messages, etc. to look like the polished… and individual IT pros that they are.
To give you an inside peek at how our feedback loop goes, watch minutes 54:00 to 58:27 in this Ustream recording of a recent SpiceCorps LA meeting. They’re talking about their desire for HTML emails in Spiceworks. Jeff Keen, a SpiceWorker, is watching the Ustream and tweets Justin Dorfman, the SpiceCorps LA pioneer, with some good news: HTML emails are in 4.1. Standing ovation ensues.
As always I am flattered when any one/company mentions me, but this one especially since it validates how powerful social media is.
